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Privacy Policy
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Official Google Play Store & User Data Privacy Policy

Effective Date: October 16, 2026

Last Updated: October 16, 2026

Application Name: Dumpo ("DUMPO")

Application Package Name / Bundle ID: com.dumpo.in

Website: https://dumpo.in

Table of Contents
  1. Introduction & Overview
  2. Information We Collect
  3. Device Permissions & Technical Access
  4. Location Data Usage (Foreground & Background Disclosures)
  5. How We Use Your Information
  6. Payment and Financial Information
  7. Third-Party Service Providers and SDKs
  8. Data Retention and Storage Security
  9. Account Deletion & Data Rights (Google Play Compliance)
  10. Children's Privacy Protection
  11. Policy Changes & Notification
  12. Grievance Redressal & Contact Information

1. Introduction & Overview

Welcome to Dumpo ("we", "our", "us", or "the App"). Dumpo is operated by Dumpo Services, having its principal office at 10th Floor, Manjeera Trinity Corporate, JNTU-Hitech City Road, Hyderabad - 500072, Telangana, India.

Dumpo provides an on-demand, digital scrap collection platform connecting households, residential societies, corporate offices, shops, and industrial units ("Citizens" or "Users") with verified scrap collection drivers and recycling vendors ("Pickup Partners"). Our services include doorstep scrap pickup, digital weighing, transparent market-rate scrap calculation, instant digital payouts, and responsible recycling management.

We are committed to maintaining your trust by protecting your personal data. This Privacy Policy describes how we collect, store, handle, transfer, and safeguard your data when you use our mobile application (Package ID: com.dumpo.in) and website (https://dumpo.in). It is designed to comply with Google Play's Developer Distribution Agreement, Google Play User Data Policy, and applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act.

2. Information We Collect

We collect information to provide, improve, and secure our doorstep scrap recycling services:

A. Information You Voluntarily Provide

  • Account & Profile Information: Full name, mobile phone number, email address, password/MPIN, profile photo (optional).
  • Pickup Address & Geographic Details: Complete street address, house/flat/apartment number, building name, landmark, area, city, and postal PIN code.
  • Scrap & Material Details: Categories of scrap items (iron/metal, plastic, paper/cardboard, copper/brass, e-waste, home appliances, glass), estimated quantities, and scheduled pickup appointment times.
  • Financial & Payment Payout Details: UPI ID (Virtual Payment Address like GPay, PhonePe, Paytm), bank account holder name, bank account number, and IFSC code for scrap sale payouts or wallet settlements.
  • Partner & Vendor KYC Information (Vendors & Drivers Only): Government identification details (Aadhaar, PAN card, driver’s license, vehicle registration RC, commercial permits) necessary to verify legitimate recycling partner status.

B. Information Collected Automatically

  • Device Information: Device brand, manufacturer, hardware model, operating system version, screen resolution, unique device identifiers, and network carrier.
  • Log and Diagnostic Information: App performance statistics, crash logs, IP address, connection speed, and system error diagnostics.
  • Push Notification Tokens: Firebase Cloud Messaging (FCM) device registration tokens used strictly to deliver essential notifications (such as driver assignment, booking confirmations, and arrival alerts).

3. Device Permissions & Technical Access

To deliver core features, Dumpo requests explicit device permissions on Android. Below is a breakdown of why each permission is required:

Permission Name Purpose & Feature Use Required / Optional
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION Auto-detects pickup address, plots customer pickup spot on Google Maps, and dispatches the nearest pickup agent. Required for Pickup Booking
ACCESS_BACKGROUND_LOCATION Exclusively for registered Drivers/Pickup Partners to share real-time location and live arrival updates with waiting customers even when the driver app is running in the background. (Never requested for regular Citizens). Required for Drivers only
CAMERA Allows users to take real-time photos of scrap items for price estimation, and allows drivers to snap photos of weighed scrap and digital weight slips. Optional (User-triggered)
System Photo / Document Picker Allows selecting scrap photos or partner documents (Aadhaar, PAN, Vehicle RC) directly via the secure Android System Photo Picker / File Picker without requiring broad storage permissions. Optional (User-triggered)
POST_NOTIFICATIONS Sends transactional push alerts regarding pickup status, driver arrival, payment receipt, and price charts via Firebase. Optional (User-controlled)
INTERNET & ACCESS_NETWORK_STATE Facilitates secure API communication with backend servers, maps rendering, and payment processing. Required

4. Location Data Usage (Foreground & Background Disclosures)

Prominent Disclosure: Location Data Usage

Dumpo accesses your location data to fulfill the primary real-world purpose of the application: physical doorstep scrap pickup and material recycling coordination.

For Customers / Citizens: The app accesses foreground location only when you are actively using the application to pinpoint your pickup address on the map, verify serviceability in your neighborhood, and connect you with nearby scrap collection vehicles. Dumpo does NOT track or access customer location in the background or when the app is closed.

For Registered Pickup Partners / Drivers: When an authorized driver goes on duty and accepts active scrap pickup tasks, Dumpo requests background location permission (ACCESS_BACKGROUND_LOCATION). This allows the application to transmit live driver transit coordinates to the citizen customer who scheduled the pickup, compute accurate estimated times of arrival (ETA), optimize recycling vehicle routes, and ensure worker safety, even when the driver is using navigation tools or the phone screen is locked. Drivers may turn off active duty at any time to immediately cease background location tracking.

5. How We Use Your Information

We process your personal information strictly for genuine business purposes and service fulfillment:

  • Service Delivery: To schedule, inspect, weigh, collect, and transport recyclable materials from your doorstep.
  • Live Order Tracking: To display driver location, route guidance, and estimated arrival time.
  • Scrap Value Valuation: To calculate scrap rates based on transparent prevailing market standards and verified weight.
  • Payment & Payout Disbursement: To transfer payment for collected scrap directly to your bank account or UPI ID.
  • Customer Support: To investigate queries, resolve weighing discrepancies, respond to complaints, and improve customer satisfaction.
  • Trust & Safety: To prevent fraud, verify recycling partner identity, and comply with statutory environmental and tax guidelines.
  • Communication: To send SMS, email, or in-app push notifications regarding appointment schedules, receipts, and important platform announcements.

6. Payment and Financial Information

Secure Payments & Payout Policy

When you sell scrap to Dumpo, we disburse funds directly via UPI (Google Pay, PhonePe, Paytm, BHIM) or bank account transfer.

For any in-app payments, subscription services, or wallet top-ups, transactions are routed through Razorpay, an RBI-authorized, PCI-DSS Level 1 certified payment gateway.

Dumpo never captures, stores, or processes sensitive credit card or debit card numbers, CVV codes, or net banking passwords on its servers. All payment processing complies with Reserve Bank of India (RBI) payment security directives and data localization norms.

7. Third-Party Service Providers and SDKs

Dumpo integrates reliable third-party libraries and SDKs to support essential platform functionalities. These providers process information strictly on our behalf under confidentiality agreements:

  • Google Play Services: Required for standard Android OS services and runtime capabilities. (Google Privacy Policy)
  • Firebase Cloud Messaging (FCM by Google LLC): Used for secure delivery of transactional push notifications and app alerts. (Firebase Privacy Policy)
  • Google Maps Platform: Used for map rendering, address geocoding, and route calculation. (Google Maps Terms & Privacy)
  • Razorpay Software Private Limited: Used for secure payment processing and payout disbursements. (Razorpay Privacy Policy)
  • OpenStreetMap / Nominatim: Geocoding fallback for address discovery.

We do not sell, rent, or trade your personal data to any external advertising agencies, brokers, or data analytics firms.

8. Data Retention and Storage Security

Dumpo employs multi-layered technical, administrative, and physical safeguards to safeguard personal information:

  • Encryption in Transit: All data exchanged between the Dumpo mobile app, website, and servers is encrypted using standard Transport Layer Security (TLS 1.2 / TLS 1.3 / HTTPS).
  • Access Control: Administrative access to user databases is restricted to authorized personnel under least-privilege principles and multi-factor authentication.
  • Retention Standards: We retain user personal data as long as your account remains active. Transactional, billing, and tax records are retained only for the minimum period required under Indian financial laws, after which they are securely deleted or anonymized.

9. Account Deletion & Data Rights (Google Play Compliance)

How to Delete Your Account and Data

In compliance with Google Play's User Data & Account Deletion Policy, Dumpo provides users with full autonomy over their personal information, including the right to permanently delete their account and associated data.

Option 1: In-App Deletion

  1. Open the Dumpo Mobile App and log in.
  2. Tap on the Profile tab in the bottom navigation.
  3. Select Settings & Privacy → Delete Account.
  4. Confirm your request. Your account and active sessions will be terminated immediately.

Option 2: Direct Web / Email Deletion Request

If you have uninstalled the app or prefer to request deletion via email, you can send an email to support@dumpo.in with:

  • Subject: Account & Data Deletion Request - [Your Registered Mobile Number]
  • Content: State your full name and request to permanently delete your Dumpo profile and associated personal data.

Deletion Timeline: Upon receiving your verified request, we will permanently purge your profile, address book, location logs, and uploaded photos within thirty (30) calendar days, except where statutory retention of financial transaction logs is mandated by applicable tax regulations.

10. Children's Privacy Protection

Dumpo is an on-demand commercial recycling and scrap procurement platform designed strictly for adults (individuals aged 18 years and older) who can legally enter into binding commercial contracts. We do not knowingly solicit, collect, or store personal information from children under 13 (or under 18). If we learn that personal data of a minor has been collected unintentionally, we will promptly delete such data from our databases.

11. Policy Changes & Notification

We may periodically update this Privacy Policy to reflect improvements in our technology, operational practices, or legal compliance. Any changes will become effective immediately upon posting the updated policy on our website (https://dumpo.in/privacy-policy.html) with a revised "Last Updated" date. For significant modifications, we will provide additional notice through an in-app banner or push alert.

12. Grievance Redressal & Contact Information

If you have questions, concerns, complaints, or grievance redressal requests regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer:

Dumpo Privacy & Grievance Desk

Operating Entity: Dumpo Services (DGLV Interior / CRASTIX Infotech)

Office Address: 10th Floor, Manjeera Trinity Corporate, JNTU-Hitech City Road, Hyderabad - 500072, Telangana, India.

Customer Support Email: support@dumpo.in

Helpdesk Phone Number: +91 7075714374

Working Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST